Support

Your iPhone’s compass needs calibrating, or something magnetic is nearby. Step away from cars, metal railings and speakers, take the case off if it has a magnet, then choose Calibrate compass in the menu: put a star or planet you recognise in the middle of the screen and ALLISON corrects the heading to match.

Hold the ALLISON button and speak, or tap to type. Try “Where’s Jupiter?”, “What’s that?” while pointing at something, “What’s up tonight?” or “When is the space station over?”.

Free-form questions use Apple Intelligence, which needs a supported device with Apple Intelligence turned on in Settings. Without it, ALLISON understands common phrasings: “Where’s…”, “What’s that?”, “What’s up tonight?”, “Show me…”. Naming the object usually helps.

ALLISON uses your Spoken Content voice (Settings › Accessibility › Spoken Content › Voices) unless you choose another in ALLISON’s Settings.

That is red night mode. Red light keeps your eyes adapted to the dark. Switch it off with the Red night mode toggle in the menu.

Satellite orbits are downloaded from CelesTrak and refreshed when you are online. Open the app once with a connection before you head to a dark site.

Yes. The catalog, art, encyclopedia and ALLISON herself all run on the device. Only satellite orbits, the sky forecast and “what others are looking at” need a connection.

Sign in with the same Apple Account and use Restore Purchases on the ALLISON Pro screen. Lifetime and active subscriptions come back at no charge.

Open Settings on your iPhone, tap your name, then Subscriptions, and choose ALLISON Pro. You keep Pro until the end of the period you paid for, and you never lose anything that is free.

Turn off “What others are looking at” in ALLISON’s Settings. It only ever shared an object’s catalog identifier.